Appointments

This is a video appointment link to your GP this can only be used by appointment only pre arranged by the surgery

https://nhsattend.vc/the-links-practice

Patient information link for the video consultation https://nhs.attendanywhere.com/callers

The practice provides consultations during the following times:

The surgery offers pre-bookable and on the day appointments.

Emergency appointments can also be provided to patients who feel that their illness constitutes an emergency condition and cannot wait to be seen at a routine appointment. Emergency appointments are limited and a time will be allocated to you when you call. 

Your request for an appointment with a doctor will be managed by one of our receptionists. 

Nurses

Practice Nurse Appointments

Our practice nurse holds surgeries every Tuesday 8:00 - 16:00,Wednesday 08:30 – 16:30 and Thursday 08.00 - 12.00.

Treatment Room Nurse Appointments

Our Treatment Room nurse holds surgeries Monday and Thursday 08:30 – 10:30. Friday 9:00 - 10:30.

Phlebotomist  Holds surgery  Wednesday 8.30am to 11am

Telephone Consultations

The practice have a number of telephone consultations available which you can request if you feel you need to discuss your concerns / illness with a GP.  These consultations are limited in number and will be given on a first come, first serve basis.  Unfortunately, the practice is unable to confirm an exact time in relation to a telephone consultation but will be able to advise whether the doctor will phone you in the morning or the afternoon.  Please provide the receptionist with an up-to-date telephone number which the doctor can contact you on.

Chaperones

Are you nervous about being examined?

There are occasions when the doctor or nurse needs to give you a

full examination.

If you feel embarrassed about this we can arrange for someone to

be there with you.

Please ask for one of our trained chaperones.

If we can’t provide someone straight away you may need to return for the examination.

Trust is important in the relationship between GP and patient and we would, at all times, wish you to feel able to ask for a

Chaperone, should you require it.

Interpreters

If English is not your first language and you would like an interpreter to be present at your appointment, please inform the receptionist and they will make arrangements with the Fife community Interpreting Service.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Failure to attend appointments

Definition

A Did Not Attend (DNA) occurs when a patient misses an appointment without prior notice or cancels too late to reallocate the time.

DNA 1

• The first missed appointment will be noted in the patient’s record.
• The patient will receive a letter to inform them

DNA 2

A second missed appointment triggers a follow-up letter, And warned that repeated DNAs may impact their relationship with the practice.

DNA 3

• A third missed appointment prompts a review by the Practice Manager and GP. And a Third letter is generated.

Removing a Patient from the Practice List

The decision to remove a patient from the practice list is taken seriously and will involve consultation with management and partners. Patients will only be removed if a GP agrees, and all removals will comply with The NHS General Medical Services Regulations 2015.

Process for Removal

1. Warning: The patient will be notified in writing that their repeated DNAs have placed them at risk of removal.
2. Documentation: The practice will keep a detailed record of the reasons, circumstances, and grounds for removal.
3. Notification: If removal is confirmed, the patient will receive a formal letter explaining the decision and advising them to register with another practice.
4. The Practice Manager will inform PSD and initiate the removal process. The patient will be removed from the registered list.
5. This policy ensures that appointments are used effectively to meet the needs of all patients while providing fair and transparent communication for those who may face removal from the practice list.